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Refund Policy

Refund Policy – Meta Max Host

At Meta Max Host, customer satisfaction is our top priority. We are committed to delivering high-quality web hosting services that meet your expectations. However, if you are not fully satisfied with our services, we offer a 7-day money-back guarantee on eligible hosting plans. Below, you’ll find the details of our refund policy, including eligibility criteria, the refund process, and important limitations.

Eligibility for Refunds

1. Applicable to Hosting Packages Only

Our refund policy applies only to web hosting packages, including Shared Hosting The following services are non-refundable:

  • Domain registrations and transfers
  • SSL certificates
  • Security add-ons
  • Website migration services
  • Custom server configurations or dedicated hosting solutions

2. Refund Request Must Be Made Within 7 Days

Refund requests must be submitted within 7 calendar days from the purchase date. Requests submitted after this period will not be eligible for a refund.

3. First-Time Customers Only

Refunds are available only for new customers purchasing hosting services for the first time. Renewal fees, plan upgrades, and recurring billing payments are not eligible for refunds.

Conditions for Refunds

To ensure fair usage and compliance with our policies, refunds will only be processed under the following conditions:

1. No Violations of Our Terms of Service

Your hosting account must comply with our Terms of Service. Refunds will not be issued if your account has been involved in:

  • Spamming or sending bulk unsolicited emails
  • Hosting illegal or copyrighted content without permission
  • Engaging in fraudulent activities
  • Violating our fair usage policy by overloading servers with excessive resource consumption

2. Reasonable Usage Limits

Accounts that have used excessive bandwidth, CPU resources, or storage beyond typical new user limits may not qualify for a refund.

3. Account Termination or Suspension

If your account was terminated or suspended due to policy violations before a refund request, you are not eligible for a refund.

Refund Process

To request a refund, please follow these steps:

Step 1: Submit a Refund Request

To initiate a refund, contact our support team via one of the following methods:

  • Email: [email protected]
  • Customer Dashboard: Submit a support ticket with your order number and reason for the refund request.

Step 2: Review & Approval Process

Once your request is received, we will review it to determine eligibility. This process typically takes 2-5 business days.

Step 3: Refund Processing

  • If approved, your refund will be credited back to the original payment method used during the purchase.
  • Depending on your payment provider, it may take 15-45 business days for the refund to reflect in your account.

Exceptions & Limitations

1. Non-Refundable Services

Certain services are not eligible for refunds, including but not limited to:

  • Domain name purchases and transfers (as they are instantly registered with ICANN)
  • Add-ons such as SSL certificates, malware protection, and premium support services
  • Dedicated servers and managed hosting plans
  • Any third-party software or licensing fees

2. Discounted & Promotional Plans

Refunds do not apply to:

  • Special promotions or discounted hosting plans
  • Free trial accounts
  • Accounts purchased at reduced rates through coupon codes or special offers

3. Third-Party Payment Fees

Meta Max Host does not cover any third-party transaction fees, such as:

  • Currency conversion fees charged by your bank
  • Payment processing fees deducted by PayPal, Stripe, or other payment gateways

Our Commitment to Customer Satisfaction

At Meta Max Host, we value transparency and fairness. If you have any concerns about our refund policy or need assistance, our customer support team is here to help.

Contact us at:

We appreciate your trust in Meta Max Host and look forward to serving you better!